TERMS OF SERVICE
Effective Date: March 31, 2026
Welcome to Pearl Electric Motos. These Terms of Service ("Terms") govern your access to and use of the pemeu.com website (the "Site") and any services, features, or configurators provided by Pearl Electric Motors Vadym Podkopaiev ("Pearl," "PEM", "we," "us," or "our").
By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Site.
1. General Provisions
This document (hereinafter referred to as the “Terms”) constitutes the Terms of Service within the meaning of Article 8 of the Polish Act of 18 July 2002 on the Provision of Electronic Services (Ustawa o świadczeniu usług drogą elektroniczną).
The owner of the website and the provider of electronic services is Pearl Electric Motors Vadym Podkopaiev (hereinafter referred to as the “Company”), NIP: 1133182578, with its registered address at: ul. Ostrobramska 73C/159, 04-175 Warsaw, Poland, email address: contact@pemeu.com, and contact address for personal data matters: privacy@pemeu.com.
The User may contact the Company via email at: contact@pemeu.com (for general inquiries) or privacy@pemeu.com (for matters related to personal data protection).
These Terms define the general conditions and rules for the use of the Company’s website, including the digital vehicle configurator, as well as the conditions for registration in the waitlist.
These Terms are provided to Users free of charge prior to the conclusion of an agreement for the provision of electronic services and are also available on the website in a form that allows their download, storage, and reproduction.
An agreement for the provision of electronic services is concluded:
in the case of using the general functionality of the website (e.g., browsing pages or launching the configurator) – at the moment the User actually begins using the website;
in the case of joining the waitlist – at the moment the User clicks the confirmation button (e.g., “Join Waitlist”) after completing the relevant form.
Use of the services provided by the Company electronically requires prior ознакомлення with these Terms and their acceptance.
2. Definitions
All terms capitalized in these Terms shall have the following meanings:
Company (Service Provider) – Pearl Electric Motors Vadym Podkopaiev, whose identification details are specified in § 1.2 of these Terms, providing electronic services.
Website (Service) – the website available at pemeu.com (and its subdomains), operated by the Company.
User (Service Recipient / User) – a natural person, legal entity, or organizational unit without legal personality, to which the law grants legal capacity, using the electronic services provided by the Company via the Website.
Consumer – a User who is a natural person and enters into a legal transaction with the Company (e.g., accepts these Terms) that is not directly related to their business or professional activity, in accordance with Article 22(1) of the Polish Civil Code (Kodeks cywilny).
Electronic Service – a service provided by the Company to the User without the simultaneous physical presence of the parties (at a distance), by means of data transmission at the individual request of the User, sent and received using devices for electronic data processing.
Configurator – an interactive digital function of the Website that allows the User to virtually ознакомиться with a future product (electric scooter), select desired technical or visual parameters, and generate a preliminary vehicle configuration.
Waitlist – an IT solution within the Website that allows the User, after using the Configurator or independently, to submit their contact details to the Company’s database in order to express interest in the product and receive email notifications about the release date and/or personalized offers (under the terms described in the Privacy Policy).
3. Types and Scope of Electronic Services
The Company provides Users with the following free electronic services via the Website:
Configurator – provision of an interactive tool that allows the User to visualize, select available options, colors, and parameters of the future vehicle in order to ознакомиться with the potential appearance and approximate characteristics of the product;
Waitlist – provision of an electronic form that allows the User to register their interest in the product and receive notifications about the official product release, as well as – subject to the User’s separate voluntary consent – personalized commercial offers;
Information Services – provision of general access to textual, graphic, and multimedia content available on the Website.
All information presented on the Website, including visualizations, specifications, estimated release dates (e.g., “Q2 2027”), and indicative prices, is provided for informational and illustrative purposes only. Such information does not constitute a commercial offer (oferta handlowa) within the meaning of Article 66 § 1 of the Polish Civil Code, but solely an invitation to enter into a contract (zaproszenie do zawarcia umowy) within the meaning of Article 71 of the Polish Civil Code.
Use of the Configurator and joining the Waitlist do not constitute a sales agreement, do not constitute a preliminary sales agreement, and do not create any financial or legal obligations for the User (with respect to the obligation to purchase the vehicle in the future) or for the Company (with respect to the obligation to manufacture, sell, or deliver the vehicle to the User).
As the product (electric scooter) is currently under development and preparation for mass production, the Company explicitly states that the final technical specifications, design, configuration, and final retail price of the product may differ from those presented in the Configurator at the time of joining the Waitlist.
The official terms of purchase, the exact price, and delivery timelines will be specified in a separate sales agreement, which may be offered to the User after the official start of sales.
4. Technical Requirements and Rules of Use
To properly use the Website, access the Waitlist, and ensure smooth operation of the 3D Configurator, the User’s system must meet the following minimum technical requirements:
access to a device (computer, smartphone, or tablet) with an Internet connection;
use of an up-to-date version of a standard web browser (e.g., Google Chrome, Safari, Mozilla Firefox, Microsoft Edge);
enabled support for JavaScript and cookies in the browser.
In accordance with Article 8(3)(b) of the Act on the Provision of Electronic Services, the User is strictly prohibited from providing, uploading, or transmitting through the Website forms any content of an unlawful nature (zakaz dostarczania treści o charakterze bezprawnym). This includes, in particular, the prohibition of providing information that is offensive, infringes the rights of third parties, or is false or misleading.
When using the Website, the User undertakes to:
use the Website in a manner that does not interfere with its proper functioning;
not use automated tools (scripts, bots), malicious software (viruses), or attempt unauthorized access to the Company’s servers or databases.
All materials and content available on the Website, including but not limited to vehicle models, visualizations, texts, graphics, logos, the Configurator design, and software, are the exclusive property of the Company and are protected by intellectual property and copyright laws. The User is prohibited from copying, reproducing, distributing, modifying, or creating derivative works based on the Website content without the Company’s prior explicit written consent.
5. Conclusion and Termination of the Agreement (Conditions for Concluding and Terminating Agreements for the Provision of Services)
An agreement for the provision of electronic services is deemed concluded:
in the case of services related to general browsing of the Website and use of the Configurator – at the moment the User actually enters the Website;
in the case of the Waitlist service – at the moment the registration form on the Website is correctly completed, the data required for joining the waitlist (as well as any voluntary marketing consents) are provided, and the confirmation button (e.g., “Join Waitlist”) is clicked.
1a. After successful registration in the Waitlist, the Company sends the User an email confirmation of the conclusion of the agreement for the provision of electronic services on a durable medium, together with the current version of these Terms and the Privacy Policy, unless such documents have already been previously provided on a durable medium.
The agreement related to services consisting of general browsing of the Website (including the Configurator) is terminated automatically, without the need for any additional statements, at the moment the User closes the browser window containing the Website.
The agreement related to the Waitlist service is concluded for an indefinite period. The User has the right to terminate this agreement at any time, without providing reasons and without any financial consequences. Termination may be effected by unsubscribing (using the “Unsubscribe” link at the bottom of any received email) or by sending a request to: privacy@pemeu.com. The agreement does not impose any minimum commitment period on the User.
Right of Withdrawal (Prawo odstąpienia od umowy):
In accordance with Article 27 of the Polish Act of 30 May 2014 on Consumer Rights (Ustawa o prawach konsumenta), a User who is a Consumer has the right to withdraw from a distance contract within 14 days from the date of its conclusion, without giving any reason.
To exercise this right, the Consumer must send a clear statement of withdrawal, for example via email to: contact@pemeu.com.
The Consumer may use the model withdrawal form constituting Annex No. 1 to these Terms, however, this is not mandatory.
To meet the deadline, it is sufficient to send the statement before its expiry. Since the services provided by the Company via the Website are free of charge, withdrawal from the agreement does not entail any financial obligations or costs for the Consumer.
The Company reserves the right to terminate the agreement for the provision of electronic services (including removing the User from the Waitlist) in the event of a serious breach of these Terms by the User, in particular in the case of providing unlawful content referred to in § 4.2.
6. Complaint Procedure (Postępowanie reklamacyjne)
The User has the right to submit complaints regarding the improper provision of electronic services covered by these Terms (e.g., technical issues with the Configurator, inability to submit the Waitlist form, etc.).
Complaints should be submitted in electronic form to: contact@pemeu.com or in written form to the Company’s postal address (ul. Ostrobramska 73C/159, 04-175 Warsaw, Poland).
To ensure faster processing, it is recommended that the complaint includes:
the User’s contact details (in particular the email address used for joining the Waitlist);
a detailed description of the issue and the date/time of its occurrence;
the User’s expectations regarding the resolution of the matter.
The Company undertakes to review the complaint and provide a response to the User no later than within 14 days from the date of its receipt.
If the User is a Consumer and the Company fails to respond to the complaint within the 14-day period specified in § 6.4, it is legally presumed that the Company has acknowledged the complaint as justified, in accordance with Article 7a of the Act on Consumer Rights (Ustawa o prawach konsumenta).
The response to the complaint will be provided to the User on paper or, with the User’s consent, in electronic form to the email address from which the complaint was submitted.
7. Liability
The Company makes every reasonable effort to ensure the uninterrupted and secure operation of the Website, including the 3D Configurator and the Waitlist form.
To the maximum extent permitted by applicable law, the Company shall not be liable for temporary technical disruptions or interruptions in the provision of electronic services if they are caused by:
force majeure events (siła wyższa), such as natural disasters, fires, etc.;
actions or omissions of third parties for which the Company is not responsible (e.g., failures of telecommunications networks, internet service providers, or hosting providers);
unauthorized interference by third parties with the operation of the Website (e.g., hacking attacks), despite the Company applying appropriate security measures;
the User’s failure to comply with the technical requirements specified in § 4.1 of these Terms.
Configurator disclaimer: The Company notes that the 3D models and visualizations of vehicles available in the Configurator are created solely for demonstration purposes. The Company does not guarantee that the colors, textures, or proportions displayed on the User’s device screen will exactly match the actual appearance of the future product, as this depends on individual display settings and technical rendering limitations.
Nothing in these Terms excludes or limits the Company’s liability towards Users who are Consumers for damage caused intentionally (szkoda wyrządzona umyślnie), or in other cases where the exclusion of liability is expressly prohibited by mandatory provisions of Polish law.
In relations with Users who are not Consumers (B2B clients / entrepreneurs), the Company’s liability for any claims related to the use of the Website is limited exclusively to the amount of actual and documented direct damages (strata rzeczywista), and the Company shall not be liable for lost profits (utracone korzyści).
8. Final Provisions
Applicable law: All legal relationships arising from these Terms and the use of the Website shall be governed by the laws of the Republic of Poland (prawem właściwym jest prawo polskie). The choice of Polish law does not deprive Consumers of the protection granted to them by mandatory provisions of the law of their country of habitual residence.
Dispute resolution (Jurisdiction):
In the event of disputes with a User who is a Consumer (B2C), such disputes shall be resolved by competent courts of general jurisdiction in accordance with applicable law. The Consumer may also use out-of-court dispute resolution methods, including submitting a claim to an appropriate entity authorized to handle such disputes or using information available in the ADR entities register maintained by the President of UOKiK, as well as on the “Consumer Redress in the EU” website.
In the event of disputes with a User who is not a Consumer (B2B), exclusive jurisdiction shall be granted to the court competent for the registered seat of the Company (Warsaw, Poland).
Amendments to the Terms: The Company has the right to amend these Terms only for valid (objective) reasons, including changes in applicable law, the introduction of new Configurator functionalities, changes in the technical requirements of the Website, or the implementation of new security measures.
Users (including those registered in the Waitlist) will be informed of any changes by publishing a new version of the Terms on the Website and/or by sending an email notification at least 14 days before the changes take effect.
If the User does not accept the new Terms, they have the right to terminate the agreement for the provision of electronic services (by removing their data from the Waitlist) before the changes take effect. Continued use of the Website after this date constitutes acceptance of the amended Terms.
Personal data protection: Detailed information on how the Company collects, processes, and protects Users’ personal data (including data related to the Waitlist), as well as information on cookies, is provided in a separate document — the Privacy Policy, available on the Website.
These Terms shall enter into force on 31 March 2026
9. Contact Information
The controller of your personal data is Pearl Electric Motors Vadym Podkopaiev (Tax Identification Number NIP: 1133182578), with its registered office at: ul. Ostrobramska 73C/159, 04-175 Warszawa, Poland.
We strive to ensure maximum transparency and ease of communication regarding your privacy matters. In accordance with the requirements of data protection legislation (GDPR), we have established a dedicated communication channel for our users.
You can contact us with any questions concerning:
the processing of your personal data collected via the waitlist form;
the exercise of your rights guaranteed by the GDPR (in particular, the right of access to information, rectification, erasure, or restriction of processing);
the withdrawal of your consent to receive marketing emails;
the submission of an objection (sprzeciw) to the processing of your data based on our legitimate interest or to profiling.
For a quick and effective resolution of your requests, please send them by email to our dedicated address: privacy@pemeu.com.